PQSE HOUSE · BUYER INFORMATION
Policies& Project Compliance
Plan your purchase with clear supply terms, delivery responsibilities and project checks. Use this guide to prepare an order and identify the requirements that apply at your destination.
Your agreed order documents define the supply package and commercial terms.
The site, intended use and applicable local rules shape the project checks.
Confirm the work and documents assigned to each project participant.
BEFORE YOU COMMIT
Know what to confirm.
Start with the building package, then review delivery and local project requirements. Each topic below identifies the details to settle before the order moves forward.
ORDERING & SUPPLY
A clear basis for your order.
Compare the same model, configuration and division of work. Agree the details in writing so the quotation and approved drawings describe the same building package.
Quotation & Supply Scope
Quotations follow the selected model, dimensions, quantity, configuration and destination. Minimum order quantity and any sample or prototype arrangement are confirmed for the chosen product and production plan.
- Included: list the frame, enclosure, floor, openings, fasteners and agreed electrical or plumbing components.
- Optional: identify upgrades, partitions, sanitary fittings, furniture, equipment and additional documentation.
- Local work: allocate foundations, unloading, assembly, external utilities and approvals.
What to check when comparing quotations
Use the same specification for each quantity option. Check the currency, named delivery point, delivery terms, exclusions and validity date. Confirm which items are supplied as components and which are completed in the factory.
Request a revised quotation when the layout, accessories, quantity or shipping assumptions change. Images and reference floor plans should be checked against the agreed component schedule.
Payment & Order Changes
The accepted payment method, deposit amount or percentage, balance milestone and payment dates are stated in the written quotation or supply contract.
Review these terms alongside drawing approval, production release, inspection and shipment. Confirm the current drawings, material schedule, quantity and delivery scope before production.
Changes, cancellation and refund arrangements
Proposed changes are reviewed for their effect on materials, price and schedule. Agree and record the revised scope before it is carried out.
Cancellation, refund and change arrangements are confirmed in writing for the order, including any work or materials already committed. Ask your PQSE contact to clarify the applicable terms before making payment.
DELIVERY & SUPPORT
Plan each handover.
The supply package, transport plan and site preparation need to work together. Confirm inspection, installation and support arrangements for the configuration being ordered.
Shipping & Delivery
Packing depends on the system: assembled modules, folded units, flat-pack packages or separate components. Loading quantities follow the final package dimensions, weights, protection and loading arrangement.
- Confirm the named place or port and agreed Incoterms® rule and edition.
- Allocate freight, insurance, customs, destination charges, inland transport and unloading.
- Review production readiness, vessel transit, clearance and site delivery as separate schedule stages.
Freight quotations and delivery estimates
Shipping rates and sailing estimates are checked for the route and quotation validity period. The written order records the applicable schedule and assumptions.
FOB names the port of shipment. Freight to the destination port is a separate item unless the agreed quotation uses a term covering that transport. For container shipments, review the actual terminal handover with your forwarder when choosing the term.
Inspection & Installation
Agree the inspection scope, acceptance criteria, records and any buyer or independent inspection before release. On arrival, compare the shipment with the packing list and record package condition, missing items or damage with photographs.
Prepare site access, approved supports, unloading equipment, assembly resources and external utilities before delivery. Drawings, installation guidance, remote support or on-site assistance are included as stated in the agreed offer.
Receiving checks and site responsibilities
Notify your PQSE representative and the responsible carrier or insurer, as appropriate, using the agreed claim procedure and deadlines. Keep the packing, delivery and photographic records together.
The installation team follows the project drawings and applicable safety requirements. Confirm the site checks, competent personnel and handover responsibilities with your appointed local professionals.
Warranty & After-Sales Support
Warranty duration, covered products and components, exclusions, remedies and the claim process are confirmed in the quotation or supply contract for the selected order.
Prepare a support request
Provide the order reference, component identification, photographs and a description of the issue. Include the installation, maintenance and delivery records relevant to the request.
Email sales@pqsehouse.com or contact PQSE on WhatsApp to confirm the applicable support route.
PROJECT COMPLIANCE
Confirm requirements at your destination.
The location, site conditions, intended use and building arrangement determine the checks required. Involve the local professionals and import advisers responsible for your project early.
Project Approvals & Intended Use
Confirm the applicable approval process with the local authority and appointed professionals before finalising specifications. Land status, occupancy, layout, utility connections and intended use all affect the review.
Approval topics to review locally
- Land use, planning permission and the permitted building use.
- Building design, foundations, drainage and service connections.
- Fire safety, escape routes and accessibility requirements.
- Completion, occupancy and any operating licence required for the intended activity.
A removable or prefabricated building still needs the approval route applicable to its site and use. A material name or manufacturer certificate does not determine that route.
Design Requirements & Evidence
Your appointed local professionals confirm the applicable wind, snow and seismic criteria, fire safety, thermal performance, electrical and accessibility requirements. Provide these inputs when the layout and specification are prepared.
Match the documents to the proposed building
Agree the structural arrangement, foundations, connections, services and material specification for the site. Confirm which engineering checks and supporting documents belong in the supply scope.
Check each material or test report against its document holder, covered product, specification, test method, issue date and test scope. Evidence for one material or configuration does not establish performance for every building assembly.
Material reports and manufacturer certificates support the relevant review. They do not replace the site-specific design assessment or local project approval.
Import & Customs Requirements
Ask the appointed importer or customs adviser to confirm the classification of the actual goods, destination import requirements and clearance documents before shipment. Requirements can depend on the components, supplied configuration and intended use.
Coordinate the document set before dispatch
Agree who provides and checks each invoice, packing list, transport document and required product record. Keep quantities and goods descriptions consistent with the final order and shipment.
Confirm document availability, scope and any additional requirements with PQSE before committing to the order. Ask the importer to review changes that may affect classification, clearance or destination costs.
DOCUMENTS & RESPONSIBILITIES
Bring the right people into the plan.
The quotation and project records should identify who supplies each document and who completes each task. Confirm responsibilities before production and shipment.
Confirm with PQSE
Model and layout, supply list, available material and test documents, packing data, agreed installation information and commercial terms.
Confirm with local professionals
Land and intended use, design criteria, foundations, fire strategy, utilities, approvals, installation resources and completion or operating requirements.
Confirm with your importer
Goods classification, import requirements, clearance documents, duties and taxes, destination handling and transport to the project site.
Request documents for the quoted manufacturer and selected configuration. Agree the document scope, revision and availability, including any project-specific engineering or additional documentation required by your team.
PREPARE YOUR PROJECT BRIEF
Confirm the terms for your project.
Send the destination, intended use, unit quantity, preferred layout, target schedule and any local document requirements. Your brief helps PQSE prepare the next technical and commercial steps.